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Privacy Policy

PSC Diagnostics LLC, doing business as PSC Dx ("PSC Dx," "we," "us," or "our"), is committed to protecting the privacy and security of information entrusted to us by our clients, partners, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, use our services, or interact with us.

Information We Collect

We may collect the following categories of information:

Business Information

  • Name, title, and contact details of representatives from healthcare provider offices
  • Organization name and account-related information

Technical Information

  • IP address, browser type, device information
  • Website usage data and analytics

Service-Related Information

  • Information related to diagnostic services, test orders, and support inquiries

How We Use Information

We use collected information to:

  • Provide and manage diagnostic testing services
  • Communicate with healthcare providers and their staff
  • Support operational workflows, including order processing and reporting
  • Improve our website, services, and user experience
  • Comply with legal and regulatory requirements

Information Sharing and Disclosure

PSC Dx does not sell personal or business information.

We may share information only in the following circumstances:

  • With authorized service providers supporting our operations
  • To comply with legal obligations, regulatory requirements, or lawful requests
  • To protect the rights, safety, and security of PSC Dx, our clients, and others

All third-party service providers are required to maintain appropriate confidentiality and security standards.

Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect information from unauthorized access, disclosure, or misuse.

While we take reasonable steps to protect information, no system can guarantee absolute security.

Data Retention

We retain information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, regulatory, and operational requirements

SMS Privacy Policy Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

Contact Center Verbal Consent Process

"To follow up faster on this order, may we send text message updates to this phone number? You can reply STOP at any time to opt out, and message and data rates may apply. Do you consent?"

After the Caller Says Yes

  • Confirm the phone number aloud: "Great - the number I have is [###-###-####], is that correct?"
  • Log the consent event in the contact center system: date, time, caller name, provider office, agent name, phone number, and verbal consent = yes.
  • Trigger the welcome SMS from your contact center workflow.
  • Inform the caller that they will receive a confirmation message and can opt out at any time.

If the Caller Says No

  • No SMS communication will be initiated.
  • The interaction will continue through phone or other approved channels.

If the Caller Asks Questions

  • The program is used only for support follow-ups related to diagnostic services
  • Mobile numbers are not shared outside PSC Dx
  • Full terms are available at psc-dx.com/sms-terms and this Privacy Policy page

Your Rights and Choices

Depending on applicable laws, you may have rights regarding your information, including:

  • Access to information we hold about you
  • Request correction or updates
  • Request deletion where applicable

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. PSC Dx is not responsible for the privacy practices or content of those external sites.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. Updates will be posted on this page with a revised effective date.

Contact Information

PSC Diagnostics LLC (DBA PSC Dx)

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